OUR RETURN POLICY

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1. 30 DAY RETURN POLICY.

Our return policy lasts 30 days. If 30 days have gone by since you’ve received your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please contact orders@bragcandy.com to arrange your return. There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery
2. CHANGES TO ORDERS

Please note that if you would like to make changes to your order. Please make these change requests within 12 hours of placing your order. We cannot accept changes once orders have been sent out for fulfilment centre.

Please contact us on orders@bragcandy.com with your changes.

3. REFUNDS (IF APPLICABLE)

Customers will be responsible for shipping the items back to us. We recommend that you provide us with a tracking number so we can track your returns. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

4. LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@bragcandy.com.

5. EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@bragcandy.com and we will get in touch asap.

6. SHIPPING

To return your product, please send an email to orders@bragcandy.com and we will give you further instructions or send you a new one. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.